Why should I use Bestline? How can I open a trouble ticket? How long will it take to get my service up and running? All of these questions and more are answered below. If there are other questions that you have, please do not hesitate to send us an email at email@example.com. We are always adding questions to our FAQ and can use your help!
Bestline is in the relationship business. With a product as ubiquitous as telephone service, we need to focus our efforts on serving our customers' needs efficiently and effectively. We have a number of customers that have been with us for over 10 years because they like the way we do business. Plus, our average employee tenure is over 8 years, so you know that your service is in skilled hands.
Bestline has been in business for nearly 25 years, primarily in the Austin area! While you may not see us marketing like AT&T, we service many of the key businesses in Austin - let us know if we can provide you with references!
Once the paperwork has been signed, we can get you up and running in 3-5 business days - analog lines and T-1 circuits alike! Bestline is home of the 5 Day T-1!
Yes! During the service contract process, if you provide your Sales Representative with the phone numbers and carrier information, we can get them ported.
CLEC stands for "Competitive Local Exchange Carrier". The term and concept were a result of the Telecommunications Act of 1996. Basically, CLECs have a wholesale-type arrangement with the large telecom carriers (Qwest, Verizon, ATT, etc). CLECs leverage these relationships to provide local calling services with enhanced customer service and other value added services like accelerated trouble ticket turn-around-time.
Bestline primarily services commercial entities only. However, oftentimes, small business owners prefer to have one carrier for their home and office and we are happy to work through the details to meet your needs.
There is a perception that long distance calling is free with VoIP technology. However, that is not the case - there are a number of costs involved with transporting a long distance call over the voice network. Typically, VoIP carriers will advertise free long distance, but the charges are often bundled within their service package. We offer competitive long distance rates and bundles to meet all of your calling needs.
VoIP stands for "Voice over IP" and it simply translates to the way in which your voice travels - a digital signal versus a traditional analog signal. For more information, check out the FCC's VoIP definition - http://www.fcc.gov/voip/.
Yes! You can call 512.328.9095 during business hours and provide your credit card number and the amount that you wish to pay - takes no more than 3 minutes! Plus, there are no IVRs - you will get connected to a live person before the third ring!
Your first bill will reflect both monthly recurring charges (MRC) and non-recurring charges (NRC). The NRC or one-time charges represent the service activation and installation of your phone service, while the MRC or monthly charges represent the charges for your phone lines and their features. In the first month, depending on when you enrolled, you may see prorated MRC for the previous month as well as MRC for the current month. However, going forward, the NRC charges will not be present and you will only be billed for the MRC for your phone lines, features, and long distance calling.
If the new customer meets the terms of the referral service credit (1 year term, 5+ lines), your referral service credit will likely post the following month after the customer has initiated service.
Late fees are 1.5% of the total unpaid balance at time of next billing.
Call 512.328.9095 and you will be immediately connected with a customer service representative to open a trouble ticket. Alternatively, you can email firstname.lastname@example.org to initiate the trouble ticket process. We will follow up with a call to document the details of your service issue.
The easiest and quickest way to add lines is to contact customer service at 512.328.9095. They can process the paperwork and submit the work request, working with your sales representative as needed. Alternatively, if you simply need to add a feature, like caller id or an additional project code, you can email us at email@example.com. We will complete your request and send you an electronic acknowledgement.
Once you know your new destination and timing please call us at 512.328.9095 and speak with a customer service representative. You can also email the information to firstname.lastname@example.org to start the process. Once we have received the new service address information, we will finalize the paperwork and coordinate the service transfer with you. Please also keep in mind that any inside wiring at your new location is the customer's responsibility. Please give us at least 5 business days notice for turn up at your new location.