The purpose of a landline phone is straightforward: be a telephone. It makes and receives phone calls, plus offers extra features like call waiting, caller ID, call blocking and voicemail.
Cons: They require more maintenance and take up space (your building has a closet devoted to phone wires). They’re limited to basic two-way communication functions. The world is moving toward cloud-based systems and VOIP is becoming the standard. Landline phone service is more expensive than VOIP.
Pros: Landline phones tend to be reliable, meaning fewer service interruptions. If all you need is to make phone calls in and out of your office, a landline phone should be adequate.
The purpose of VOIP is to offer multiple communications solutions, to be as dynamic and integral to your business as the internet. VOIP stands for Voice Over Internet Protocol so instead of sending information over copper wires (like the landline), it sends it over the internet.
Cons: VOIP requires a stable, secure, high-speed internet connection. For many businesses, this kind of internet connection is a give. But your office location and the age of its infrastructure may not allow for this. Because of the phone’s numerous features, it takes a bit of learning. If you already have a landline setup, factor in the time and cost to upgrade to VOIP.
Pros: Because the phone works by internet, VOIP phones make for a simple installation. Adding numbers is easy. Phones can move anywhere there’s an internet connection, making it a flexible option for growing businesses. Preserve the same interface across multiple office locations, and do it all for a fraction of the cost of a traditional landline.
Even as email, texting and social media become common ways of connecting with customers, phones remain the lifeblood of most companies. Nothing is easier or more instantaneous than picking up the phone to get a quick answer to your question. Most outside parties, including clients and vendors, still need to reach you by phone, and you still need to have an assistant managing those incoming communications.
VOIP has an array of solutions for communications in this new millennium. A few of the most basic features include:
Voicemail to email transcription to save you from listening to hours of messages, taking notes, and following up.
Virtual receptionist means you have a receptionist to manage your phone calls, but you don’t have to have them on-site. Especially great for satellite locations
Conferencing Including options for video
Do not disturb lets you automatically re-route calls to voicemail or other destinations so you don’t have to interrupt your meeting–or your lunch.
But there are so many more features. If you rely on call centers, if you’re in multiple locations, if your business relies on the internet at all, a VOIP service is probably your best solution for unified communications.
We work with industry leaders like Avaya, Mitel, Cisco, AT&T to seamlessly integrate all facets of your business so you can connect easily and more powerfully with your customers and your team.
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